A : → In this case, there is no office or department where you can lodge a complaint against the company except the local people's court and achieve desired result. It's useless to seek help from the local police bureau because the police always regard it as a contractual dispute. If the company is located in Shanghai or its neighboring area, please contact us at tenglingtl@sina.com for a possible solution.
Q : → I have honour to write you this letter. I am importer from China. Recently I imported embroidery garment valued more than $5,000. I also paid local taxed of almost $2000. I could not sell them due to not up to standard quality. I traveled to China last October and explained the situation to the company. They agreed to send me replacement products. Unfortunately they broke the promise. Which office in China I can send my complaint to them for help. Thank you.
A : → We would suggest you to lodge a complaint with the local police bureau in the first instance.
